Contact & Service
Copyright©2022 Smart In Media AG. All rights reserved. / Privacy / Imprint
Protecting your privacy is always a top priority for Smart In Media.
This data protection guideline describes our handling of data that is directly or indirectly related to a natural person (personal data) and the hardware and software used.
We comply at all times with the applicable data protection law and this data protection guideline. We only pass on data in the cases that are listed in these regulations.
We process different data when you install or use our products or visit our websites. These may be personal, either directly or indirectly, i.e. including other data sources.
We collect much of this data in pseudonymised or anonymised form. This includes the following information:
When you visit our website, we may process information about the region from which you access the site, information about your device, its operating system and browser, your usage behavior on our site during the current session and whether you have already visited us. We also use so-called cookies (further information is available here).
An account is required to activate or use some of our products or services. During the setup of your account we collect personal data, for example your name, e-mail address and IP address, possibly supplemented by the telephone number and your address data.
For mobile products, additional information, such as the device used, your provider and the operating system, is added.
If you contact us, e.g. to place a support request, we store data on this specific request, such as contact data, data on your hardware and software and log data. In addition, we may ask you to provide us with additional files generated by analysis tools for processing the support case.
When using our products and services, we collect and process personal data at various points. The respective collection and processing of personal data depends on the product used and the associated services or product features. In some cases, you may deliberately submit files to us for verification. Where such personal data are included, they shall be processed in accordance with the provisions of this Directive.
When using the contact form, we collect your personal data (name, e-mail address, message text) only to the extent provided by you. The data processing serves the purpose of establishing contact. By sending your message you agree to the processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent.
You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until revocation. Your e-mail address will only be used to process your request. Your data will then be deleted if you have not consented to further processing and use.
When opening a customer account, we collect your personal data to the extent stated there. The purpose of data processing is to improve your efficiency of use and to simplify the use of our products for you. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until revocation. Your account will then be deleted (first it will be blocked and then deleted within a period of 120 days).
When commenting on an article or a contribution, we collect your personal data (name, e-mail address, comment text) only to the extent provided by you. The purpose of the processing is to allow comments to be made and to display comments. By sending the comment you agree to the processing of the transmitted data. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent. You can revoke your consent at any time by notifying us without affecting the legality of the processing carried out on the basis of the consent until revocation. Your personal data will then be deleted. When your comment is published, only the name you provide will be published.
When placing an order, we collect and use your personal data only insofar as this is necessary to fulfil and process your order and to process your enquiries. The provision of the data is necessary for the conclusion of the contract. Failure to make it available means that no contract can be concluded. The processing is carried out on the basis of Art. 6 (1) b GDPR and is necessary for the fulfilment of a contract with you. Your data will not be passed on to third parties without your express consent. Excluded from this are only our service partners, which we need to process the contractual relationship or service providers we use in the context of order processing. In addition to the recipients named in the respective clauses of this data protection declaration, these are, for example, recipients of the following categories: Shipping service providers, payment service providers, merchandise management service providers, service providers for order processing, web hosters, IT service providers and dropshipping dealers. In all cases we strictly observe the legal requirements. The scope of data transmission is limited to a minimum.
We will use your e-mail address exclusively for our own advertising purposes for sending out newsletters, irrespective of the execution of the contract, provided that you have expressly agreed to this. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent. You may revoke your consent at any time without prejudice to the legality of the processing carried out on the basis of the consent until revocation. You can unsubscribe from the newsletter at any time by using the corresponding link in the newsletter or by notifying us. Your e-mail address will then be removed from the mailing list.
We use your e-mail address, which we have received in connection with the sale of goods or services, for the electronic transmission of advertising for our own goods or services, which are similar to those which you have already purchased from us, insofar as you have not objected to this use. The provision of the e-mail address is required for the conclusion of the contract. Failure to make it available means that no contract can be concluded. The processing is carried out on the basis of Art. 6 (1) lit. f GDPR from the legitimate interest in direct advertising. You can object to this use of your e-mail address at any time by notifying us. The contact details for the exercise of the objection can be found in the imprint. You can also use the link provided for this purpose in the advertising e-mail. There are no other costs for this than the transmission costs according to the basic tariffs.
We will pass on your e-mail address to the transport company as part of the contract processing, provided that you have expressly agreed to this in the order process. The purpose of the transfer is to inform you by e-mail about the shipping status. The processing takes place on the basis of Art. 6 (1) lit. a GDPR with your consent. You may revoke your consent at any time by notifying us or the transport company, without prejudice to the legality of the processing carried out on the basis of the consent until revocation.
The processing is carried out on the basis of § 15 (3) TMG and Art. 6 (1) lit. f GDPR for the legitimate interest in the above-mentioned purposes.
The data collected from you in this way is pseudonymised by technical precautions. An assignment of the data to your person is therefore no longer possible. The data will not be stored together with other personal data of yours.
For reasons arising from your particular situation, you have the right to object at any time to the processing of your personal data based on Art. 6 (1) f GDPR.
Use the links below to find out how you can manage cookies on the most important browsers (including deactivation):
Chrome Browser: https://support.google.com/accounts/answer/61416?hl=en
Internet Explorer: https://support.microsoft.com/en-us/windows/delete-and-manage-cookies-168dab11-0753-043d-7c16-ede5947fc64d
Mozilla Firefox: https://support.mozilla.org/en-US/kb/enhanced-tracking-protection-firefox-desktop
We use the web analysis service Google Analytics of Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”). The data processing serves the purpose of analysing this website and its visitors. For this purpose, Google will use the information obtained on behalf of the operator of this website to evaluate your use of the website, to compile reports on the website activities and to provide the website operator with further services associated with the use of the website and the Internet. The IP address transmitted by your browser in the context of Google Analytics is not merged with other Google data.
We use the YouTube LLC YouTube video embedding feature on our website. (901 Cherry Ave., San Bruno, CA 94066, USA; “YouTube”).
YouTube is a service provided by Google Inc. (1600 Amphitheatre Parkway, Mountain View, CA 94043, USA; “Google”).
The function displays videos stored on YouTube in an iFrame on the website. The “Extended data protection mode” option is activated. As a result, YouTube does not store any information about the visitors to the website. Only when you watch a video is information about it transmitted to YouTube and stored there.
We store the personal data only to the extent necessary to fulfil the purpose. The storage period depends on the legal requirements and the duration of the contractual relationship.
Should the data no longer be used, they will be made anonymous and/or deleted in accordance with legal regulations. We may continue to store digital slides on our servers which were previously assigned to your account and which have already been shared with other users, for example, or which are used for internal analysis purposes in order to ensure that our services continue to run smoothly in the future and to use them for deep learning.
Should you request the deletion of your data, please note that although we block your data immediately, it can take up to 180 days due to legal reasons and technical restrictions before we have finally deleted the data from the productive systems.
Please also note that once you have confirmed your deletion request, you will no longer be able to recover your data.
You can visit our website without providing any personal information. Each time you access our website, usage data is transmitted through your Internet browser and stored in log data (server log files). These stored data include, for example, the name of the page accessed, the date and time of access, the amount of data transferred and the requesting provider. These data serve exclusively to guarantee the trouble-free operation of our website and to improve our offer. It is not possible to assign this data to a specific person.
When you register on our websites, your data will be permanently stored until you arrange for your account to be deleted.
If the legal requirements are met, you have the following rights under Articles 15 to 20 GDPR: right to information, to correction, to deletion, to restriction of processing, to data transferability.
Furthermore, according to Art. 21 (1) GDPR, you have the right to object to processing based on Art. 6 (1) f GDPR and to processing for the purpose of direct advertising.
Contact us on request. You will find the contact details in our imprint.
You can contact our data protection officer directly at: firstname.lastname@example.org
According to Art. 77 GDPR, you have the right to complain to the supervisory authority if you believe that the processing of your personal data is not lawful.
Last update: 01.05.2018