Work with us

As a solution partner for digital pathology, Smart In Media is the market leader in supporting you in diagnostics and teaching from small solutions to full digitization. From physicians for physicians! Now we would like to expand our service department: For the location in Cologne, we are looking for a dedicated IT specialist in the area of technical support (f/m/d) – full-time, tech-savvy, German and English speaking at a native level.

Your activity

You are responsible for supporting our pathology customers through a variety of communication channels. You will help and advise on the set-up and use of our innovative software systems for digital pathology and virtual microscopy. In the process, you will provide an always helpful support experience.

Your main tasks are:

  • Setting up our software systems, primarily via telephone support
  • Consulting in the area of microscope cameras
  • Finding prompt solutions to the technical problems of our customers
  • Realization of our service philosophy

Your skills

Are you customer- and service-oriented, pragmatic, reliable, and flexible? – Perfect!
We also expect:

  • Enthusiasm for medical technology paired with the ability to explain complex technology simply
  • Strong communication skills – we expect a supportive, helpful customer approach at all times
  • English and German at a native-speaker level in speaking and writing.

Purpose & Benefit

In the Smart In Media team, you will have the opportunity to help shape the future of digitizing medicine – in a creative atmosphere, international environment, and with a fair salary. Further benefits:

  • A secure job in a permanent position and full-time
  • Induction and initial support during customer meetings
  • Support from the team
  • Team-building employee events

Are you interested?

Then we look forward to meeting you. Please send us your complete application documents with salary requirements. You are also welcome to include a short video in which you tell us about your experience and what appeals to you about this position and why this position is exactly right for you (max. 20 MB). Your contact person is Erika Mücke, e-mail:

Smart In Media AG, Gleueler Straße 249, 50935 Köln/Germany, Tel. +49 221 999943-00,


To all recruitment agencies: Smart In Media does not accept agency resumes. Please do not forward resumes to our jobs alias, Smart In Media employees, or any other organization location.

To protect the interests of all parties, Smart In Media will not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to Smart In Media will be considered Smart In Media property. Smart In Media will NOT pay a fee for any placement resulting from the receipt of an unsolicited resume. Smart In Media will consider any candidate for whom an agency has submitted an unsolicited resume to have been referred by the agency free of any charges or fees.

Agency must obtain advance written approval from Smart In Media’s recruiting function to submit resumes, and then only in conjunction with a valid fully-executed contract for service and in response to a specific job opening. Smart In Media will not pay a fee to any agency that does not have such an agreement in place.