Work with us

As Germany’s No. 1 for Digital Pathology we would like to expand our service department: For the location in Cologne, we are looking for a dedicated IT specialist in the area of technical support – full-time, tech-savvy, German and English speaking at a native level.

Your activity:

You are responsible for supporting our pathology customers through a variety of communication channels. You will help and advise on the set-up and use of our innovative software systems for digital pathology and virtual microscopy. In the process, you will provide an always helpful support experience.

Your main tasks are:

  • Setting up our software systems, primarily via telephone support
  • Consulting in the area of microscope cameras
  • Finding prompt solutions to the technical problems of our customers
  • Realisation of our service philosophy

Your skills:

Are you customer- and service-oriented, pragmatic, reliable, and flexible? – Perfect!
We also expect:

  • Enthusiasm for medical technology paired with the ability to explain complex technology simply
  • Strong communication skills – we expect a supportive, helpful customer approach at all times
  • English and German at native-speaker level in speaking and writing.

Purpose & Benefit:

In the Smart In Media team, you will have the opportunity to help shape the future of digitizing medicine – in a creative atmosphere, international environment, and with a fair salary. Further benefits:

  • Secure job in a permanent position and full-time
  • Induction and initial support during customer meetings
  • Support from the team
  • Team-building employee events

Are you interested?

Let us know how you imagine the perfect collaboration. Send us your application and CV by e-mail to Erika Mücke, email